All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.
Please not that all products are handmade and if there is a product out of stock it can take up to 2 weeks to get your item ready.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
We ship to: Belgium, the Netherlands, France, Germany, the U.K. and Luxembourg. For all other destinations please contact us: firstname.lastname@example.org.
RETURNS & REFUNDS
You have 14 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or orginal method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.